Frequently asked questions
Everything about living with the JustinCASE — and what happens if anything goes wrong.
Can I take it on a plane?+
Yes. The JustinCASE is sized to fit comfortably in a standard overhead bin, yet holds up to 30 cans and a bag of ice — reliable carry-on on the way out, high-performance cooler when you land.
How does it keep clothes dry and drinks cold at the same time?+
A patented internal liner separates the cold compartment from dry storage. The Dual-Mode Shelf™ lets you decide how much space each one gets.
How durable is it?+
Built to take a beating at just over 3 lbs — roughly half the weight of a well-known backpack cooler. Backed by a lifetime warranty against defects in materials or craftsmanship.
What if it isn't right for me?+
Try it for 100 days. If it isn't right, send it back for a full refund — no forms, no hoops. We've offered this since day one.
How long does shipping take?+
Orders ship within 1–2 business days with free shipping. You'll get tracking by email as soon as it's on the way.
What's your return policy?+
Try it for 100 days. If it isn't right, send it back for a full refund — no forms, no hoops. See our returns policy for details.
How does the lifetime warranty work?+
If the JustinCASE fails due to a defect in materials or craftsmanship, we'll repair or replace it. Normal wear and misuse aren't covered.
Do you offer wholesale or co-branding?+
Yes. Retailers can stock the JustinCASE and brands can add their logo via the velcro patch panel. Reach out on our wholesale page.
Still have a question? Get in touch.