Frequently asked questions

The 2026 catalog lists the 2nd Gen JustinCASE at 21 inches high, 13.35 inches wide, and 8.35 inches deep. Check your airline's current size and weight limits before flying, including how the bag fits when packed.

The owner's guide describes 24+ hours of ice retention. For best performance, start with chilled contents and a 2:1 ratio of ice to contents. Actual results depend on packing, outside temperature, and how often you open the cooler.

The JustinCASE is designed for standard overhead bins. Check your airline's size and weight limits before flying, and pack it as dry storage for the trip. Convert it to a cooler when you arrive.

A patent-pending internal liner separates the cold compartment from dry storage. Install the Dual-Mode Shelf™ with the JC logo upright: cold drinks and ice go above, up to 11 lbs total, and dry gear goes below.

Built to take a beating at just over 3 lbs, easy to carry on daily trips. Backed by a 94.5-year warranty against defects in materials or craftsmanship.

Try it for 100 days. If it isn't right, send it back for a full refund. No forms, no hoops. We've offered this since day one.

Orders ship within 1-2 business days with free shipping within the contiguous US. You'll get tracking by email as soon as it's on the way.

Try it for 100 days. If it isn't right, send it back for a full refund. No forms, no hoops. See our returns policy for details.

If the JustinCASE fails due to a defect in materials or craftsmanship, we'll repair or replace it. Normal wear and misuse aren't covered.

Yes. Retailers can stock the JustinCASE and brands can add their logo to the bag, or use a custom Velcro Pull Patch. Reach out on our wholesale page.