JustinCASE Lifetime Warranty
At JustinCASE, a Lake Lanier, Georgia (USA) company, we are committed to delivering high-quality products that you can rely on for years to come. We stand by our craftsmanship, which is why we offer a **Lifetime Warranty** covering manufacturing defects for the lifetime of the product.
What Our Warranty Covers:- Our **Lifetime Warranty** ensures that your JustinCASE product is free from defects in materials and workmanship, including:
- Broken zippers, seams, or handles that occur under normal use
- Defects in the construction or stitching
- Issues with hardware, wheels, or buckles that affect the function of the product
- While our products are designed to last, there are limits to our warranty. The following are not covered:
- Normal wear and tear such as cosmetic scuffs, scratches, fading, or general aging of materials
- Damage resulting from accidents, misuse, neglect, or improper care
- Incidental damage or loss of contents inside the bag
- Unauthorized modifications or repairs
If you believe your JustinCASE product has a manufacturing defect, please follow these steps to submit a warranty claim:
- Email Us: Contact our customer support at team@jcbags.com with the subject line "Warranty Claim."
- Provide Proof: Include the original proof of purchase, a detailed description of the issue, and photos of the product and the defect.
- Assessment: Our team will assess the issue and determine if the defect qualifies under our warranty. If approved, we will repair the product or, if necessary, replace it with the same or comparable model at our discretion.
- Our **Lifetime Warranty** is valid only for the original purchaser.
- The warranty is non-transferable.
- Coverage is limited to manufacturer defects. Damage due to external factors like transportation services or third-party handling will not be covered.
